As the Senior Solutions People Services Director, Megan brings a wide variety of Human Resources and People Management experience to her role, especially from the hospitality industry. Megan loves processes and people, and leads her team with a compassion management approach. We are so proud to have her leadership and wisdom on this team, leading our recruiting and HR teams in the People Services Department!

As a clinical nurse who has worked in home health and private duty nursing for most of her career, Norma is a natural fit to effectively manage and nurture the care we provide! Norma’s favorite thing about the Senior Solutions family is the passion that we share for taking care of both our clients and our fellow employees. When she’s not working, Norma loves to camp and spend time with her husband, 3 children, 4 grandsons, and 3 chihuahuas!

As our Director of Business Development and Operations for the new Georgia market, Ann Marie is excited to build relationships for Senior Solutions in a state with a blank slate of opportunities! Ann Marie has worked as a nurse in various roles throughout her career, and always strives to serve her clients and patients with a personal touch. When she’s not working, Ann Marie enjoys traveling with her family (especially to the beach) and watching historical British TV shows.

Kody Crotts started at Senior Solutions in August of 2017 as a Scheduling Manager. Since then, he has worked as a Floating Scheduler, a Scheduling Lead, a Jr. Scheduling Supervisor, a Contact Center Supervisor, and now, as the Scheduling Director. Clearly he has as a wide variety of experience to offer our team! Growing up, Kody was told that “when you find a job you love, you’ll never work another day in your life.” Well … Kody says he hasn’t “worked” since August 2017!

Leslie started her Senior Solutions journey as the People and Culture Manager in Fall of 2019, and started 2021 as our Talent Management Supervisor! Leslie’s role was created with the purpose of solidifying our company approach to administrative hiring and onboarding, as well as building an intentional company culture that values its people and the work that we do. Leslie previously worked in a Boston-based home care agency for 5 years, serving in roles across HR, Operations, and Marketing. Fun fact: Leslie currently lives on an organic chestnut tree farm!

Courtney has a Bachelors of Science degree from MTSU and has been with Senior Solutions Home Care since 2015. She started as a Caregiver, was promoted to Recruitment Manager, and now serves as the Recruitment Supervisor. Her lifelong passion is caring for people and helping as many people in the community as she possibly can. We love Courtney’s positive attitude and her always-smiling face!

Darrell has worked with Senior Solutions since summer of 2019, but he has built a decades-long career around transportation and processes with other organizations such as UPS. As Transportation Director, Darrell directs and manages both dispatchers and drivers in the Nashville, Atlanta, and Tampa regions. Outside of his passion for his work, Darrell also passionately collects model cars!

As the Quality Assurance and Critical Incident Supervisor, Chrystal Sands supervises the department and ensures that we maintain high quality care and compliance across the board. She has worked at Senior Solutions since 2018, and as a social worker with a deep personal connection to the care we provide, we are so proud to trust her and her team with quality client care!

Bridget became the Contact Center Supervisor in 2020, after working as a Contact Center Representative before. She loves the teamwork and camaraderie in the Contact Center department, and she’s proud to work at a company that serves the elderly and disabled populations. Fun fact: Bridget has a bachelor’s degree in social work! She and her team are a key part of what keeps Senior Solutions up and running

As our MCO Supervisor, Shea manages a team that works hard to drive up our state compliance scores, while also making sure that we provide care that meets all necessary standards. Shea is a longtime member of the Senior Solutions team, working in roles across HR, scheduling, finance, and contact center over the years. He loves working here because he feels that the work is necessary and helpful to our community. We’re lucky to have him on the team!